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General
Have questions? Check out our FAQ. We do our best to answer any questions you may have.
Not enough? Contact us at kontakt@marmaladeco.pl
How do I contact customer service?
You can contact us by email at kontakt@marmaladeco.pl. We do our best to respond as quickly as possible.
Can I change my order?
If you want to change your order, please contact us as soon as possible.
We can only do this if the order has not yet been shipped.
Can I cancel my order?
If you want to cancel your order, please contact us as soon as possible.
We can only do this if the order has not yet been shipped.
Can I get a quantity discount on larger purchases?
Yes, we offer quantity discounts when buying larger quantities.
Can I order prints or embroidery on clothing?
At Marmalade Co. we offer both prints and embroidery.
Write to our customer service team at kontakt@marmaladeco.pl – we'll help you find the perfect solution and offer you an attractive price.
Delivery
Can I track my order?
Yes, when your order is shipped, you will receive an email with a tracking number so you can monitor your package.
Can I get free shipping?
Yes, we offer free shipping on orders over 40 EUR.
For orders below this amount, a shipping fee will be charged.
Can I expect delivery within 3-5 days?
Delivery time depends on when the order is placed. 96.7% of our orders are delivered within 3-5 days.
Returns
What is your return policy?
We offer a 14-day return policy on all purchases. If you are not satisfied with the product, you can return it in its original condition and receive a full refund or exchange.
My order is damaged, what should I do?
If you receive a damaged product, please contact us as soon as possible. We will arrange an exchange or refund, depending on what works best for you.