Frequently asked questions

You can reach us by email at contact@marmaladeco.com. We'll do our best to reply as quickly as we can.

If you'd like to change your order, please get in touch as soon as possible.

We can only do this if the order hasn't been dispatched yet.

If you'd like to cancel your order, please get in touch as soon as possible.

We can only do this if the order hasn't been dispatched yet.

Yes, we offer bulk discounts on larger quantities.

At Marmalade Co. we offer both printing and embroidery.

Email our customer service team at contact@marmaladeco.com and we'll help you find the right solution at a competitive price.

Yes — once your order has been dispatched you'll receive an email with a tracking number so you can track your parcel.

DHL delivery to a pickup point costs €6, and is free on orders of €80 or more.

DHL Home Delivery currently costs €7 at every order value and is never free. The methods available for your address, and their exact prices, are shown at checkout before payment.

Orders are normally prepared within 0–1 business day and delivered in 2–3 business days in total.

The estimated total delivery time is 2–3 business days. The delivery estimate for your address is confirmed at checkout.

Returns

You have 14 days to withdraw from your purchase. Email contact@marmaladeco.com within 14 days of receiving the product. You may inspect the product as you would in a physical store; handling beyond that may reduce the refund.

Direct exchanges are not possible. To exchange a product, return the original order and place a new order in our online store.

The customer pays return shipping. We can provide a DHL return label for €8 per order; the amount is deducted from the refund.

See our returns policy for the full conditions and withdrawal form.

If you receive a faulty product, please contact us as soon as possible. We'll then arrange an exchange or a refund, whichever suits you best.