You can reach us by email at kontakt@marmaladeco.dk. We'll do our best to reply as quickly as we can.

If you'd like to change your order, please get in touch as soon as possible.

We can only do this if the order hasn't been dispatched yet.

If you'd like to cancel your order, please get in touch as soon as possible.

We can only do this if the order hasn't been dispatched yet.

Yes, we offer bulk discounts on larger quantities.

At Marmalade Co. we offer both printing and embroidery.

Email our customer service team at kontakt@marmaladeco.dk and we'll help you find the right solution at a competitive price.

Yes — once your order has been dispatched you'll receive an email with a tracking number so you can track your parcel.

Yes, orders over €80 qualify for free shipping.

Shipping options and prices for smaller orders are shown at checkout.

Delivery times vary depending on when you place your order.

96.7% of our orders are delivered within 1–2 days.

Returns
You have 14 days from receiving your order to return it. We offer exchanges, returns for store credit and returns for a refund through our returns portal.

Once you have registered your return you'll receive a QR code to show at your nearest GLS parcel shop.

Exchanges
Ordered the wrong size, or want to swap for a different product? You can do either for DKK 39 through our returns portal.

Once your exchange is registered you can download a QR code to use as your return label, which is then scanned at a GLS parcel shop.

As soon as you've handed in your return we send out your exchange — you don't have to wait for our warehouse to receive and process it.

Gift cards
You can also take your refund as a gift card. Just choose "gift card" in our returns portal. With this option return postage costs DKK 29, and we add a bonus 10% on top of the refunded amount.

Refunds
You can also have your order refunded. With this option we retain DKK 49 per returned order — not per returned item. Once the unused item reaches our warehouse, its price is refunded within 7 working days.

The condition of the item when you send it back

You are only liable for any reduction in the item's value caused by handling beyond what is necessary to establish its nature, characteristics and how it works. In other words, you may try the item on just as you would in a physical shop. If the item has been tried beyond what is described above we consider it used, which means that if you cancel the purchase you'll get back only part of the purchase price, or none of it, depending on the item's resale value. To receive the full purchase price back you must therefore do only what you could do in a physical shop: you may try the item on, but not put it into actual use.

If you receive a faulty product, please contact us as soon as possible. We'll then arrange an exchange or a refund, whichever suits you best.